Telephone Interpreting Service
K International’s telephone interpreting service will allow you to communicate in any language via a 3 way telephone call with a qualified interpreter. By calling one number you will be connected to a translator in seconds who will be able to help you with your communication issue.
For accurate & impartial telephone interpreting call 01908 572600.
Setting up the Service
All you have to do is call one number.
- Call our sales team on 01908 572600 (+44 1908 572600 if outside the UK).
- We will ask you a few questions and assign you with a unique telephone number and ID.
- You’ll then be able to use the service whenever you need.
Full training and support materials are available, generic versions of which can be found on this webpage.
Applications of the service include solutions for both the public and private sectors.
Telephone Interpreting for Public Services
We have teams of interpreting staff specially trained to deal with the general public in situations such as healthcare, security and emergencies.
We are able to pre-arrange specific interpreting assignments to cover more in-depth healthcare issues. Where sex, subject knowledge and even experience of the interpreter can be chosen.
We also have a selection of interpreters who are CTC cleared and work within the boundaries of the Official Secrets Act (1989), if you require one of these please let us know before the assignment begins and we will be able to make provision for it.
Telephone Interpreters for Business
Our team of Telephone Interpreters can be seamlessly integrated into your own business procedures enabling you and your teams to communicate instantly in any language. This helps to dramatically improve your communication with both the diverse home market and with customers overseas.
Used to expand the functionality of primarily English language call centres this service helps to save your company money by adding adhoc multi-language functionality to your operations.
Demonstration of the Service
The MP3 file below is a recorded demonstration of the Telephone Interpreting Service. It gives a real world example of how the service is used, in this case a car has broken down and needs urgent assistance.
Listening to the recording you will hear that without instant connection to an interpreter the roadside recovery company would fail in their promise to help their customers.
Listen to the recording by clicking on the link below.
Roadside Recovery Polish English.MP3 (4 minutes, 6.1 mb)
or view the video below (the demonstration is included within)
Support Material Download
Free support and training materials are available for this service. Generic versions can be downloaded by clicking on the links under the image. All are in pdf format.
Click to download.
Telephone Interpreting | Starter Guide
Telephone Interpreting Leaflet
Client List
The following businesses and Government agencies have been able to save money on interpreting costs and improve customer communication by using our bespoke telephone interpreting service.
- UK Health Service, including hospitals, doctor’s surgeries and medical centres
- Exxon Mobil
- UK Prison Service
- Home Office
- Department for Transport
- T Systems
- Group 4
- Bank of America
- Vendula
- Meningitis Research Foundation
- And many more
Join them today by calling the telephone interpreting helpdesk on +44 (0) 1908 572600, emailing info@k-international.com or via the contact page on this website with your requirements.
Testimonial Statements
Welsh Assembly“ We found your service outstanding. ”
Meningitis Research Foundation“ K International have met and exceeded our expectations in terms of project management and delivery. ”
Greater London Authority“ I have no hesitation in offering a reference for K International. ”
HMP Bedford“ K International enabled us to save money when dealing with Foreign National Prisoners. ”
UK Health Service“ K International were awarded a tender in April 2007. This service has been utilised numerous times and without exception the service has been exemplary. ”
Legal Services Commission“ Can I just say a big thank you for all your help and quality and speed of service on this project. Your support and expertise has been much appreciated. ”
Department for Transport“ K International have met and in many cases exceeded all of the conditions laid down in this contract and as the DfT project manager I have been able to wholeheartedly recommend their services and indeed have done so on many occasions. ”
Management Information
We will provide you with all the management information needed to be able to monitor your usage of this service. Information can be broken down by user names, languages, minutes used, subject, money spent, connection time, cost code and anything else that your accounting or procurement system needs.
Information can be supplied as excel, word or dynamically via our website. This will help you to manage your budgets and see in real time which languages are being used.
Other types of Interpreting
Other types of interpreting can be supplied for different situations. These are explained (in brief) below.
Face-to-Face Interpreting is sometimes called liaison or ad-hoc interpreting. It is a two way form of interpreting – meaning that all parties present can take part in a discussion.
Simultaneous Interpreting is referred to as whispering interpreting, simultaneous interpreting is useful for larger events where only a few participants require translation.
Conference Interpreting is used at large events such as conferences where there are more than a few participants who require translation, it may be necessary to use conference interpreting.
Sign Language Interpreters can be provided to assist people with hearing difficulties, whenever necessary.
Contact K International
K International are here to help you with your communications challenges. We offer a complete bespoke solution to all businesses and Government agencies for today’s communications solutions.
Contact us today to arrange a free no-obligation quote for any of our services, call us on +44 (0) 1908 572600, or email info@k-international.com or use the contact page on this website.
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