Whether as a result of increased immigration, increased international travel, or both, museums serve an increasingly multilingual audience. To create exhibits that excite and inform visitors in a variety of languages, some institutions are taking advantage of technologies like QR codes, apps, geolocation, specialised websites and augmented reality.
Read on for six amazing examples of language and technology in museums.
Amsterdam Museum’s QR Codes for Multilingual Visitors
— Claire Bown (@thinkingmuseum) April 15, 2014
Remember when QR codes were supposed to be the next big thing? The Amsterdam Museum has come up with a clever, useful way to use QR codes to assist multilingual visitors.
As curator Laura van Hasselt explained to Museeum.com, the museum recorded short films and voiceovers in 10 different languages to make the museum more accessible to international visitors. But then, they had to figure out how to make that information available:
“But how do you put 10 voice-overs to one film? We needed some technique with which everyone could easily find his or her own language. That’s how we start the exhibition – with a leaflet in which you can find the basic information on the exhibition, but there is also a QR code on the front. We made it in 10 languages: Dutch, English, French, German, Spanish, Portuguese, Chinese, Japanese, Russian, Italian”.
“With this QR code you can scan your leaflet, the film will start in your language. This is the technique we’re using to reach out to the international audience, which we so far find very successful. It’s more welcoming and you make it easier for people to look and explore. That’s what you really want people to do in the museum – to look.”
Holocaust Memorial Miami Beach
In 2015, the Holocaust Memorial Miami Beach released a multilingual museum tour app with an associated microsite.
The app, available for both iPhone and Android, offers support in English, French, German, Haitian, Hebrew, Portuguese, Russian and Spanish. Meanwhile, the microsite makes the information available to online visitors in the same languages, with subtitles available for translated videos.
One common obstacle that museums encounter with mobile tour guide apps is that visitors don’t want to wait for the app to download. According to Voices of the Past, the Holocaust Memorial Miami Beach addresses this issue by offering help and encouragement for individual visitors as well as school groups. The payoff? An improved visitor experience. According to Voices of the Past, “they report that the app greatly enhances their experiences afterwards.”
Meanwhile, the microsite is often used for research and drives traffic to the website from around the world.
Natural History Museum of London
The Natural History Museum of London is using a multilingual app to guide visitors around the museum. Geolocation features help visitors find exhibits, learn more about the exhibitions, and direct them to other nearby points of interest.
As Celena Bretton, the museum’s Digital Media Strategy Manager explained on the Adobe blog:
The Museum is quite big; even regulars may stumble upon galleries that they didn’t know existed. Using signal information from our wifi network, we can pinpoint where visitors are standing in galleries, what they’re looking at, and where they’re going. Based on this information, we can deliver contextual information about the display that they’re looking at or highlight the location of other interesting exhibits..
About 58% of our visitors are international, so we wanted to include multiple language options to help us reach more visitors in their native languages. Adobe Experience Manager Mobile makes it much easier to manage a multilingual environment so that we can keep our international visitors up-to-date with the latest information.