Recent tragedies have highlighted the important role communication has in supporting victims of a crisis, both during and after an incident, not to mention the responsibility placed upon it in terms of prevention and reducing the overall impact when such an event is unavoidable. Given the diversity of local populations, particularly in cities, this is an important consideration in modern times. For example, 22% of London’s population – equating to 1.7 million people – don’t speak English as their first language. In fact, according to the 2011 Census, some 320,000 of the capital’s residents speak little or no English at all. While such diversity brings with it many reasons to celebrate, it can also create challenges for the authorities in supporting those in need during a crisis.
In this article, we take a look at three recent examples and consider how translation, or lack thereof, has affected the people caught up in an incident. Read more